Offering good customer support is important for all businesses. And it becomes easier when you’re using WordPress, thanks to the good collection of customer support plugins it offers.
Here is a list of some of the best WordPress customer support plugins to help you integrate a flawless chat system with customers. The great thing about these plugins is that most of them are completely free while some provide a premium plan for add-on services.
1. Help Scout
Help Scout is one of the best help desk and customer support system available for online businesses. It has an incredibly easy to use interface and integrates easily with a WordPress site. Help Scout Integration is available for easy digital downloads. It also has an extra version available for WooCommerce. Price: $12/month
2. WP Live Chat Support
WP Live Chat Support provides a live chat plugin. The free version helps to chat live with customers and comes pre-built with 6 predefined themes. It also helps to create a custom offline message form when you are offline. You have the option to add surveys and polls to a chat box. Premium version is $39.95.
3. Awesome Support
Awesome Support is another open source WordPress plugin that gives a good online chat option. Basic plugin is available for free. Awesome Support is also a great plugin for a full-fledged help desk system. You can get additional features by paying an extra amount. The plugin comes with a ticketing system, restricted access, email notifications, media uploads, and file. You can also customize it through custom fields.
The basic version is available for free whereas the Premium version costs $149/year.
4. WP Help Desk
WP Help Desk is a paid WordPress helpdesk plugin. It integrates with all types of WordPress sites and offers a complete control over the support system. You can integrate it with any WordPress theme. WP Help Desk offers unlimited agents, ticketing systems, email notifications, media uploads, file and custom fields. The plugin website also comes with a demo to test both the backend and frontend of a software. Price starts at $99.
5. Sola Support Tickets
Sola Support Tickets is another great customer support plugin for WordPress users. The plugin offers a complete ticketing system with all bells and whistles for running an effective support system. It is available for free and comes with one support agent. Premium version is available with more options.
bbPress is a lightweight software currently in use by different WordPress agencies as a customer support forum. Set up several additional plugins to install bbPress for customer support. It provides an easy extensibility and additional plugins to make for good customer support forum option.
7. Facebook Messenger for WordPress
Facebook Messenger for WordPress is a plugin that helps webmasters to live chat with their clients for free.
8. Tawk.To Live Chat
Tawk.To Live Chat is a free chat tool. It gives you an option to add several unlimited agents to your account. It also groups agents by the department. You have the option to customize the widget design and integrate it with any page. It also has a free version available for iOS, Android, Mac OS, and Windows.
9. Zendesk Chat
Zendesk Chat app helps to answer visitor questions live. It helps you to manage multiple conversations with an online dashboard. You can also use triggers for reaching every visitor automatically. You can also monitor visitor flow, user patterns and help your customer when need be with this plugin. The basic version is free whereas a premium version costs $14 per month.
10. Zopim Live Chat
Zopim Live Chat plugin is a classic tool. The tool offers features such as intelligent triggers, offline status, chat badges, social media integration, IP blocking, Gravatars, easy translations among other options. It is easy to customize with any WordPress website. You can also manage it easily with all devices and browsers. Premium version starts from just $15 per month.
11. Tidio Live Chat
Tidio Live Chat comes with a flat UI design to integrate with a WP website. It offers a straightforward and simple chat app with widgets to make auto-responding, working hours, user surveys, email forms, analytics, visitor tracking and an advanced API for additional integrations. Its light in weight compared to other plugins. Premium version starts at $12/month.
12. Casengo Live Chat Support
Casengo Live Chat Support is one of the most expensive customer support system plugins that are available today. But it is completely worth it. It comes with features such as Whatsapp support, lead generation, cross-platform compatibility, and CMS independent integrations. It is more of an all in one live chat plugins to offer a complete relationship management feature for a business. Premium version starts at €39/month.
Fresco Chat also is known as FlexyTalk is a simple and straightforward plugin to live chat with customers. It is easy to configure with a wide range of options and working hours. Fresco Chat also has an option to save custom messages offline it comes with pre-integration of Google analytics, targets different features, social media, geolocation, chat archives with an advanced search.
It has an easy to customize the design with built-in templates and a custom CSS. FrescoChat is also multisite compatible and starts at only $5 per month.
14. Chat by FlyZoo
Flyzoo is a safe option for websites with technical aspects. It works great with cloud servers, subdomain installations, and secure SSL encryption websites. You can also restrict user roles access, check user activity, block suspicious IP addresses, integrate chat in a private mode and upload multimedia files. It is a great option for webmasters occupied with technical aspects of a plugin. Some other features include responsive, translation capability and customizable design options. Premium plans start at $9.9/month.
These are some of the best WordPress customer support plugins available for webmasters to engage with customers online. If you know about any other plugins which offer a great customer support then feel free to let us know about them in the comments below. We look forward to hearing from you.plugin